I feel bad for them–they want to help, but don’t know how.
The tech support out there on the Microsoft boards seem as mystified as anyone else, and gives the same stock, canned answers. The program crashed, dumped the file into the ether and then said, “Oops! My bad.” The glitch is actually in that particular function, so it does not, and the file is not even stored in a temp file. Those remedies don’t work because the techs assume the machine’s default autosave function is working. When this first happened to me, I did the research and tried all the measures and remedies posted on the internet for recovering these lost files. Even when you search the hard drive files by date, which should bring up anything you have done that day, the file is gone. Word (or Excel) shuts itself down. Any work that was done on that particular document or spreadsheet is GONE.Īnd no, kind sir, that document is not recoverablein my unsaved files as “Document 1.docx” nor is it listed anywhere as some gobbledygook file name with a. I will have the file library open, and the correct Master file open, and have correctly named the sub-file and then…just as I am about to click “save”… The program shuts down and the file vanishes, never to be found again, when the program reopens itself a minute later. The very annoying issue I never had with Office 2010, but now have with Office 365 (2016) is the program crashing right as I go to “save” a new document or spreadsheet. In many ways, it is a great package of programs, but it has several major flaws.
Those of us who use Microsoft Office are familiar with both its versatility and its problems.
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